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FAQ

Minimum Order

Minimum order is 20 kits and $420.00 (c). LTM available, fees apply.

Cancellations

Cancellations for imprinted or decorated bags or boxes can be made only within 4 hours from time of placing order AND prior to art confirmation. Cancellations after that time will be charged $85.00 (g) plus 15% restocking fee.

Returns

We do not accept returns of custom products or food items. Returned merchandise will not be accepted without prior written authorization. Contact our customer service department  promos@minimus.biz to obtain authorization. Authorized returns are subject to 15% restocking fee. Shipping fees are not refundable.

Production / Delivery Time

Production Time

3 business days production time for blank product. 10 to 15 business days (unless otherwise specified) from approval of virtual proof and payment for imprinted products only.

Shipping

In most cases, products are shipped FOB Newbury Park, California (unless otherwise specified). Shipping is assumed to be by FED-EX Ground unless alternative method specifically requested by customer. Timing of delivery will depend on your location. Most USA deliveries you can expect 4-5 business day ground shipping. Expedited shipping is available at additional charges.

Drop-Shipments

First location is free. Additional locations may require an additional fee. Address list must be submitted no later than three days before scheduled ship date.

Customization

Imprinting is available on select bags and boxes. Contact us for details by using the Contact Us form or fill out the Quote Request Form.

Un-Imprinted Bags

No Set-Up Charge.

Over/Under Runs

Most orders are exact, but due to the nature of decoration processes, 5% over/under run is possible and billable.

Artwork Specs and Fees

Acceptable Digital File formats
  • Vector art (Illustrator CS5 .ai file) Please turn all fonts to outline.
  • Formats also acceptable for full color printing. JPEG or TIFF 600 DPI or higher at 100%.
  • Hi-Res PDF at final imprint size.

Low resolution or unacceptable artwork will be returned. Remember order delivery time does not start until final proof is approved.

Pre-Production Proofs

First virtual proof at no charge, additional proofs requested by customer $20.00 (g). If revisions to art are required by Minimus, they are billed at $85.00 (g) per hour.

Repeat Orders

To ensure exact duplication, please include Minimus Promos most recent order number, your purchase order number and original order date. Copy of previous artwork must be attached for verification. Changes to artwork (including, but not limited to: logo, color, size, date, phone number, address, etc.) do not qualify as an exact repeat order.

New Job Set-up Charge

$57.00 (g), unless otherwise stated, for 1 color/1 location art. All art subject to Minimus Promos approval.

Exact Repeat Set-up Charge

$44.00 (g), unless otherwise stated, for 1 color/1 location art. All art subject to Minimus Promos approval.

PMS Color Matching

$30.00(g) per color subject to availability.

Changes

Order changes may incur costs related to labor and materials used to date of change. Shipping dates may also be delayed. We do not accept changes to orders unless in writing by email and must be confirmed as accepted by Minimus Promos.

Copyright / Licensing

It is customer’s responsibility to ensure the artwork submitted to Minimus Promos for decoration is not infringing on any Copyright or Licensing of the art.